Effiong Okon

Managed digital content, social media presence, and administrative tasks, ensuring operational efficiency and high levels of client satisfaction.

• Optimized website content and functionality, ensuring accurate, engaging, and up-to-date information for target audiences.
• Managed social media platforms, creating and scheduling engaging posts that significantly boosted online presence and follower engagement.
• Streamlined administrative operations by overseeing calendars, appointments, and meetings, which improved time management and overall productivity.
• Handled sensitive client information with utmost discretion, strictly adhering to confidentiality protocols and reinforcing data security practices.
• Fostered strong client relationships through proactive communication via email, chat, and phone, consistently achieving high levels of customer satisfaction.

Conducted vulnerability and risk assessments, actively supporting IT audit functions and meticulously documenting security findings.

• Executed comprehensive vulnerability assessments utilizing industry-standard tools including Netcat, Wireshark, Nmap, and Nikto, identifying critical security weaknesses.
• Assisted in IT audits by meticulously reviewing security controls, policies, and procedures to ensure robust compliance with established standards.
• Performed detailed risk assessments on IT infrastructure, pinpointing significant gaps and recommending actionable improvements to enhance the overall security posture.
• Documented detailed security findings and collaborated effectively with relevant stakeholders to report vulnerabilities, facilitating timely and effective remediation efforts.

Collaborated with the Security Awareness Team to enhance organizational security posture through proactive phishing threat identification and tailored training programs.

• Partnered with the Security Awareness Team to proactively identify and report emerging phishing threats, strengthening the organization's defense mechanisms against social engineering attacks.
• Assessed business units for specific cybersecurity training needs and developed and implemented tailored training programs that significantly improved security literacy.
• Contributed actively to fostering a robust culture of security awareness across the organization, reducing human-centric risks and improving overall adherence to security protocols.

Provided comprehensive customer support, managed sensitive data, and supervised a team to enhance service delivery and customer satisfaction.

• Assisted over 1,000 individuals with national identity card applications, meticulously verifying documentation to ensure accuracy and compliance.
• Addressed a high volume of customer inquiries and concerns via phone, email, and in-person interactions, consistently maintaining high satisfaction rates.
• Maintained customer-sensitive information with utmost discretion, ensuring data security and accuracy in strict compliance with privacy protocols.
• Supervised and trained a team of three customer service representatives, enhancing service delivery and improving team performance by 15%.

Researched, created, and managed engaging social media content, fostering strong community engagement and enhancing brand presence.

• Researched and developed engaging content for multiple social media platforms, aligning with audience preferences and increasing engagement by 20%.
• Scheduled and published over 500 posts using social media management tools, ensuring consistent brand messaging and timely delivery.
• Monitored social media channels, actively responding to inquiries and engaging with the audience to build a strong online community and foster brand loyalty.